Soraya Haglund is a PMI certified Project Management Professional (PMP) reporting to the Network Services Planning and Project Management Office (PPMO). In this role, Soraya currently manages implementation projects related to IT Service Management standards and tools. As the ISO/IEC 20000 Management Representative, she coordinates the process, procedure, plan and policy development effort for Network Services. Soraya joined Internet2 in 2011 specifically as the Broadband Technology Opportunities Program (BTOP) project manager, having previously served as a Service Delivery Consultant for Hewlett-Packard on the Emergency Communications Transformation Program (ECTP) in New York. She earned her Bachelor Degree in Architecture from the College of Environmental Design at the University of California, at Berkeley. She also holds ITIL and ISO/IEC 20000 IT Service Management certifications. Soraya is based out of West Hartford, Connecticut.