The Engagement and Performance Operations Center
Time 12/10/19 09:00AM-09:20AM
a.k.a. "Fixing Flats and Supercharging Science"
Over the last decade, the scientific community has experienced an unprecedented shift in the way research is performed and how discoveries are made. Highly sophisticated experimental instruments are creating massive datasets for diverse scientific communities and hold the potential for new insights that will have long-lasting impact on society. However, scientists cannot make effective use of this data if they are unable to move, store, and analyze it, or hit unforeseen roadblocks due to the performance implications of technology they may not control or understand.
Through a recent grant from the National Science Foundation, we have established the Engagement and Performance Operations Center (EPOC) as a collaborative focal point for operational expertise and analysis jointly lead by Indiana University (IU) and the Energy Sciences Network (ESnet). The Center enables researchers to routinely, reliably, and robustly transfer data through a holistic approach to understanding the full pipeline of data movement to better support collaborative science.
This session will highlight examples of one of the main activities of the Center: EPOC’s work with application scientists as a single point of contact to enable “Roadside Assistance” for researchers experiencing problems with technology in their scientific workflows. This is accomplished via a coordinated Operations Center to resolve problems reactively, often related to the task of end-to-end data transfers. We’ll share the stories of how our approach has enabled research across the spectrum, as well as supporting enhanced solutions for network engineers advancing their institutional mission. These examples illustrate the multi-domain aspect of modern scientific research, the disconnect between end-users of a network and the staff that designs, builds, and maintains them, and the requirement of having a functional ‘circulatory system’ in place to transit data from locations of creation to locations of analysis, storage, and visualization.
The audience will learn that EPOC not only delivers appropriate end-to-end user support and engineering solutions but is becoming a central community hub ready to provide personal expertise and assistance on an ongoing basis. By bringing together multiple knowledgeable and experienced science engagement teams, this Center has the potential to benefit nearly all of US science, research, and education on a far broader scale than any one organization can accomplish alone.
Additional information on the EPOC Roadside Assistance and Consulting approach can be found online at https://epoc.global/wp-content/uploads/2019/04/Roadside-Assistance-Description.pdf , and example case studies are available online at https://epoc.global/materials/ .
Speaker Jason Zurawski ESnet (DOE Office of Science - Energy Sciences Network)
Primary track Advanced Networking
Secondary tracks Research Engagement