2018 Internet2 Global Summit

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IT Centralization, Shaping Culture & Research Credibility: Success is Possible

Time 05/09/18 01:15PM-02:30PM

Room Pacific 16-17

Session Abstract

Throughout higher-education, pressures to reduce costs and centralize technology service organizations have dramatically impacted tensions and demands between traditional operation centers and especially academic and research communities. In the same way that researchers question the ability of centralized technology units to meet their needs, centralized technology units struggle to understand and to create logical support structures for differential needs. As technology service units in higher education increasingly centralize, success is possible--so long as careful attention is given to building a new technology service culture based on establishing and growing research capability. Building a "1 IT" approach to technology services in higher education can transform centralization from being a curse to precisely the cure for academic enablement.

Utilizing Southern Methodist Experiences as a case study, we will reflect upon our own experiences unifying and centralizing technology services in higher education which are leading not only to a more streamlined, more cost-effective, more organized, and more agile technology organization--but also to one which is more able to logically adapt, more able to manage projects and priorities, more able to respond--and more able to meet the differential needs of our differential academic community needs consistently than ever before.

Successful centralization is possible! Our presentation or panel discussion will focus on the need for change and for centralization, lessons learned and how to avoid pitfalls in organizational planning and design, relationship management, and most importantly--how greater centralization of infrastructure and unified data centers can lead to greater support and delivery opportunities especially as computational research efforts grow. We'll also discuss insight on shaping technology and governance in such a way as to transform IT from an systemic obstacle into a more strategic partner.

Speakers

Speaker Jason Warner Southern Methodist University

Speaker Michael Hites Southern Methodist University

Presentation Media

media item thumbnail IT Centralization, Shaping Culture & Research Credibility: Success is Possible

Speaker Michael Hites Southern Methodist University

Speaker Jason Warner Southern Methodist University

Primary track Solutions for Research and Education – Global and National

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