2017 Internet2 Global Summit

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The Secret Sauce of Success: Collaborative Governance to Meet Higher Ed's Needs

Time 04/25/17 01:15PM-02:30PM

Room Meeting Room 5

Session Abstract

The session will cover the role of governance and the role the collaboration between Service Providers & higher education facilitated by the Internet2 NET+ program plays in the success of cloud service developments. The panelists will offer their perspective on collaboration as a model for change, and the opportunities it presents to refine business models around the world.

Three case studies will be presented as follows:

ICE Health Systems; Lynn Johnson, The University of Michigan -- The Collaboration for Health IT is a partnership between the dental schools at the universities of Michigan, North Carolina and Pittsburgh with ICE Health Systems to create an electronic health record environment that meets the needs of dental education and research. The Collaboration has evolved into an Advisory Board that oversees 14 Working Groups. 12 Working Groups focus on various aspects of the electronic health record, and the other 2 Working Groups focus on research and tele-health. While each Working Group is organized to meet its specific needs there are commonalities across all groups. For each group there is a school lead and a liaison from ICE Health Systems. In order to ensure progress each Working Group has regularly scheduled virtual meetings and the school lead provides quarterly reports to the Advisory Board. Twice each year the Advisory Board meets face-to-face to plan presentations, manuscripts and set priorities for the development roadmap. Once each year the Collaboration membership meets to do detailed face-to-face work and give input on continued development.

Canvas NET+ Advisory Board; Tom Lewis, The University of Washington -- Instructure's Canvas was the first learning management system to make its way through the NET+ process, and collaborative governance played a critical role in solidifying the NET+ service validation process itself, in contributing to Instructure's bottom line and the quality of Canvas, in ensuring that Canvas met he needs and requirements of higher education. As the collaborative governance process developed over time, universities contributed to the Canvas product roadmap, helped shape Instructure's communications with clients, weighed in on new products and features, and helped Instructure look over the horizon to chart and prioritize future development. Any especially notable example of this collaborative governance involved universities working with a specific product team to design and architect the Canvas Live Events service which will deliver log and other user data in real time.

Box; Bob Flynn, Indiana University – When Higher Ed (HED) went looking for an enterprise file sync and share (EFSS) partner we started with the most widely-used consumer file sync and share solution. Dropbox, however, was not interested in the enterprise market or a HED partnership. We next approached Box. This has turned out to be a very fortunate decision. Not only was Box designed for the enterprise from the start, but they proved to be an eager, engaged and transparent partner. HED and Box each had a lot to learn from the other. The eight pilot schools (Berkeley, CMU, Cornell, Illinois, Indiana, Michigan, Notre Dame and Stanford) dug deep into the technical and security issues while Box concentrated on learning the requirements of our market and the quirks of our culture. Box's enterprise model was built with the corporate structure in mind – one domain and one email per user. In HED we often had multiple domains and we gave out email aliases by the handful. Over the initial months Box and the pilot schools worked through technical, support, compliance, documentation and training issues. Through this process Box made nearly 50 changes to the product and process based on recommendations or requests from the pilot schools.

At the tail end of the service validation, pilot school representatives transitioned into advisory board (AB) members. Box's commitment to engagement and transparency carried over to the advisory board. The AB meets for monthly calls and face to face three times a year, including each summer on the campus of one of the AB schools. There is in-depth engagement with Box product teams as well as meetings with executives. The education about the realities of HED culture are ongoing, but productive. Once when Box was pushing out a major update to their desktop sync tool, one Boxer suggested that we just push it out to all the machines at the university. We were patient and explained the concept of distributed IT and the challenges posed by students and faculty. In turn the AB brings the priorities of the community to Box and often we are put in the position of delivering harsh realities to the community like no, Box will not be building a desktop client for Linux users. All in all it is a healthy relationship. We each have much to learn from and about the other. The work of the past five years has built a foundation of trust and candor upon which that conversation and our partnership can grow.

Speakers

Speaker Bob Flynn Indiana University

Speaker Lynn Johnson University of Michigan - Ann Arbor

Speaker Tom Lewis University of Washington

Primary track Applications and Services

Secondary tracks Research and Education

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