2017 Internet2 Global Summit

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ITSM in the Research and Education Networking World

Time 04/26/17 03:00PM-04:00PM

Room Mount Vernon B

Session Abstract

There’s a growing amount of interest in the implementation of an alignment with IT Service Management (ITSM) principles in the Higher Education space. As the realities of cloud-based service delivery, always-on science, service level agreements, and production research needs present themselves, the research and education networking field needs to keep pace. This session will focus on the ITSM implementation experience and roadmaps of four major network support organizations. It will look at the challenges that had to be overcome as well as the plans and strategies each are employing moving forward with their own flavor of IT Service Management. In addition, the panel will encourage discussion about ways in which the R&E Networking community can work together in developing shared processes and knowledge capture. Any service provider who is interested in hearing how ITSM fits into the R&E Networking space is encouraged to attend.


Speaker Chris Robb Indiana University

Speaker Patty Giuntoli ESnet (DOE Office of Science - Energy Sciences Network)

Speaker Mark Johnston GÉANT

Speaker Alison Ferreira Internet2

Presentation Media

media item thumbnail ESnet IT Service Management Update

Speaker Patty Giuntoli ESnet (DOE Office of Science - Energy Sciences Network)

Primary track Research and Education

Secondary tracks Network Foundations for the Future

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