Service Management Evolution for National Network Operators
Time 05/17/16 04:30PM-05:30PM
National Research and Education Networks like Internet2, Esnet and GEANT are increasingly being asked to deliver critical mission networks in addition to breakable testbeds. IT Service management practices that are common to many campuses are increasingly important to network operators too.
During this panel session, the operations leaders for GEANT, Esnet and Internet2 will talk about their experiences with IT Service Management as network operators and their organizational plans for continuing maturation of their service delivery functions. Discussion will include current programs and progress as well as opportunity for participants in the community to ask questions about tools, ITSM frameworks and other current best practices for network operators.
Speaker Robert Vietzke Internet2
Speaker Patty Giuntoli ESnet (DOE Office of Science - Energy Sciences Network)
Speaker Mark Johnston GÉANT
Primary track Innovations in Advanced Networking and Services
Secondary tracks Cloud Based Research, Education and Service Missions