Fall 2003 Internet2 Member Meeting

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Advanced Applications-Video: Do's and Don'ts of Using Videoconferencing for Remote Teaching and Meeting: A Human Factors Approach

Time 10/14/03 04:30PM-05:30PM

Session Abstract

Using Internet2, we conducted a 4-month videoconferencing pilot class linking students in Germany, Sweden, Slovenia, Georgia Tech, UC Berkeley, and Stanford. After an in-depth analysis of this class, we believe that without considering the human factor requirements, most people will find videoconferencing far from satisfying their communication needs even with infinite network bandwidth and video resolution. This talk will describe the Stanford online classroom that allows a few dozen remote participants, each at a different location, to see all other participants simultaneously. The speaker will review the communication psychology of videoconferencing and present a language fluency model for explaining why videoconferencing can do more harm than good. The speaker will justify why (1) voice-activated video switching is often undesirable, (2) explicit floor control often distracts the conversation flow, (3) a self view is usually a must, (4) showing the audience is usually more important than showing the speaker, and other practical do’s and don’ts of videoconferencing. Last, the speaker will demonstrate a videoconferencing system that leverages Internet2 to overcome the human factor limitations of our initial design.


Speaker Milton Chen Stanford University

Secondary tracks Advanced Applications - Video